Credit and Debit Card Help Center
Frequent Questions and Help
Let us know if you're traveling out of state
Before heading on vacation, let us know you’ll be traveling to ensure uninterrupted use of your debit or credit card.
Out-of-state or international purchases may be flagged as potential fraud and blocked until your authorization can be confirmed.
Give us a call at 269.375.6702 or email us your member number at travelmemo@pouchi.net to notify us of travel dates.
How to change the PIN on your debit and credit cards
- Call 800.851.4859 and follow the prompts
- Make the change at any Arbor Financial Credit Union ATM
- Speak with an Arbor Financial Representative by calling 269.375.6702
- Forgot your PIN? Speak to with an Arbor Financial Credit Union Representative by calling 269.375.6702 during regular business hours
Protect Yourself Against Card Fraud with the Card Control App
Card control services are available for your Arbor Financial credit and debit card in one convenient app.*
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Lock and unlock your card(s) for security
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Set alerts on your card(s) and get notifications when it is used
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Report your credit or debit card lost or stolen
- If your credit card was previously registered in the Card Control App, you will automatically receive a new replacement digital credit card that can be added to your digital wallet.
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Set notifications and control limits for better security
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Set-up travel notifications to ensure uninterrupted use of your card when out of town
Get the App